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Privacy Policy (POPIA-Compliant)
Effective Date: 14 February 2026
1. Introduction
Welcome to the Privacy Policy of CodeLab One (Pty) Ltd (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
This policy explains how we collect, use, disclose, and protect personal information obtained through https://codelabone.co.za (“Website”).
2. Responsible Party & Contact
Company name: CodeLab One - A division of The Donatello Group-SA (Pty) Ltd
Physical address: Johannesburg, South Africa
Email: info@codelabone.co.za
Phone: +27 76 772 7573 (WhatsApp Business)
Operating hours:
• Mon–Thu: 08:00 – 16:00
• Fri: 08:00 – 12:00
3. Information We Collect
We may collect the following types of information:
a. Personal Information (collected directly from you):
• Full name
• Email address
• Phone number
• Company name (if provided)
b. Technical/Usage Information:
• IP address and device info
• Browsing behaviour on the Website
• Cookies and analytics data
This information is collected when you submit forms, request a quote, or interact with our Website.
4. How We Use Your Information
We use your personal information to:
• Respond to enquiries and quote requests
• Provide our services and digital solutions
• Communicate updates and service information
• Improve Website performance and user experience
• Fulfill legal or regulatory obligations
5. Lawful Basis for Processing
Under POPIA, we process personal information based on:
• Consent: You voluntarily supply information through forms.
• Legitimate Interest: To provide, improve, and secure our services.
• Legal obligation: To comply with applicable laws and retention requirements.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Remember preferences
• Analyse Website performance
• Improve functionality
By using our Website, you consent to cookies as described in our Cookie Policy.
7. Sharing & Disclosure
We do not sell personal information. We may share information with:
• Third-party service providers (e.g., hosting, email systems) under confidentiality
• Legal authorities where required by law
8. Cross-Border Transfers
Personal information may be transferred to third-party service providers outside South Africa (e.g., hosting or analytics services). Appropriate safeguards are in place to protect your data under POPIA.
9. Data Retention
We retain personal information only for as long as necessary for the stated purposes or as required by law.
10. Security Measures
We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
11. Your Rights
You have the right to:
• Request access to your information
• Correct inaccurate data
• Object to processing
• Request deletion (subject to legal obligations)
To exercise your rights, contact us at info@codelabone.co.za.